Velaro’s Live Chat to Be Used on Mars…
Velaro’s Live Chat may be on its way to space. Live chat will let the Mars Rovers chat back and forth to one and other when they are off the clock. Recently the Rovers have been complaining that when their work is done for the day they get pretty bored, citing a lack of “stuff to do” on the red planet. Scientists approached Velaro about setting up Velaro’s Live Chat service in hopes of keeping the Rovers from heading off at night and causing a ruckus.
Editor’s Note: The above article is a fiction written by our intern, Bob.
Velaro’s Live Chat for Netsuite Expands CRM Functionality
SAN MATEO, Calif. – Velaro announced the release of Live Chat for NetSuite. This new version of the company’s live chat software features tight integration with the NetSuite on-demand business management suite and takes full advantage of NetSuite’s powerful ability to present a 360-degree view of customer information by leveraging core functionality in CRM, ERP and Ecommerce. Live Chat for NetSuite provides key benefits to businesses including: real-time visibility to all customer data; accurate and error-free documentation of customer support notes; and elimination of transferring data from one application to another, thus saving time and money. For more information about Live Chat for NetSuite from Velaro, visit www.velaro.com/netsuite.
Livefluence Moves to Its Own Home
Velaro’s latest product, Livefluence, has a new home: livefluence.com
Livefluence learns about your customers using Progression Analytics™ and Real-Time Monitoring and Alerts. Livefluence then engages the right visitor at the right time, converting more of your website visitors into customers, leveraging Live Chat, Click-to-Call, Co-browsing, and Survey Management. Finally, with Livefluence’s Content Targeting and CRM & Enterprise Integration Livefluence reacts to your customers in a real-time environment.
Along with the its new home, we’ve also released a white paper: “Best Practices for Increasing Online Conversions.“
Upcoming e-Commerce Conferences & Webinars
A number of conferences are coming up in the next couple of months. Velaro will be attending Online Market World in San Francisco October 1-3, then we will at CTS in Charlotte, North Carolina October 8-9, and finally Ad Tech in New York City on November 3-6. If you are planning to attend any of these events, please let us know. As exhibitors we occasionally receive discount offers for attendees. We’re always happy to pass them along to customers.
Velaro now offers weekly webinars on our Live Chat service. If you are new to Velaro and would like to attend, please fill out the registration form. Webinars are held every Wednesday at 2:00pm Eastern time.
Customer Success: OfficeBundle.com
Based in southern Louisiana, OfficeBundle.com is an experienced independent dealer created to compete directly against the impersonal national office supply retailer. After the devastation from Hurricane Katrina in 2005, they decided to change their business model and expand their customer base outside of their geographic area. Though OfficeBundle.com has national reach, they remain quite accessible. OfficeBundle.com exists to help make their customers’ buying experience easy and rewarding.
The Situation
Tommy Moore, Chief Executive, wanted to let his online visitors know that OfficeBundle.com was there to help answer their questions and make the online shopping experience as personal as possible.
The Solution
OfficeBundle.com deployed Velaro’s hosted live help solution in order to create a relevant and enjoyable online shopping experience for their customers as well as boost conversion rates and keep customers on the site to place their order.
The Results
Using Velaro’s hosted live help solution, OfficeBundle.com immediately realized a significant return on their investment. OfficeBundle.com has all but eliminated returns. Now, OfficeBundle.com employees can help their customers find the right products for their business needs. Such a large decrease in returns allows OfficeBundle to focus more on growing their business rather than refunds and shipping and handling charges. Adding live chat to OfficeBundle.com has also significantly improved customers’ perception of the website and increased consumer confidence.
Pleasantly surprised by how many other features Velaro has to offer, OfficBundle.com also sees the advantage of Velaro’s web analytics. Velaro’s web analytics has dramatically helped OfficeBundle.com grow their online business. Now, OfficeBundle.com can pinpoint specific times of day when the site is most active, which companies are frequent visitors, etc.
“Not only does Velaro’s live help solution demonstrate our concern for customers’ immediate needs, but the analytics tools give us the insight we need to continue growing our online presence.” – Tommy More, Chief Executive
We thank Office Bundle for taking part in our case study.
We are always looking to profile our customers. If you are interested in having your company featured in a case-study, white paper or press release, please contact our marketing team. Previous customers have seen a significant increase in website traffic, brand awareness and online sales when participating in one of our marketing initiatives.
Next month we will be profiling Books and Beyond.
Live Chat Best Practices
HowTo: Unblock an IP address.
There are two ways to unblock visitor IP addresses.
The first way is for you to do so through the Velaro Agent Desktop.
If you have blocked an IP in error, and wish to restore the IP do the following:
- In the Velaro agent desktop go to Tools-> Options -> Visitors
- Select the IP address you wish to no longer block from view or from chatting.
- Click the “Remove” button.
- Press Apply
- Press OK
The other way to unblock IP’s, is for your administrator to unblock them in the Control Panel.
- Log into the Control Panel with an administrative account at http://login.velaro.com.
- Go to Set-up-> Visitor IP Blocking
- Click Remove next to the Visitor IP that you wish to restore
This visitor will now to be able to be seen by or chat with your agents.
Velaro’s Retention Policy
